Shipping Information
This Shipping Information policy explains how orders are processed, shipped, and delivered when you purchase from our store. FRANCIA INVESTMENTS MOCKINGBIRD LANE, LLC aims to provide a clear and transparent shipping process so customers understand exactly when to expect their orders.
Business Information
FRANCIA INVESTMENTS MOCKINGBIRD LANE, LLC
1454 Lewiston Drive
Sunnyvale, CA 94087
United States
Email: [email protected]
Phone: +1 408-245-5554
Shipping Locations
At this time, we ship orders within the United States. Orders placed from outside the United States may not be processed or may be canceled.
Shipping Fees
We offer Flat Rate Shipping for all orders.
- Shipping Fee: $4.99 (Flat Rate)
- Tax: 0% (No sales tax applied)
The shipping fee will be clearly displayed during checkout before completing your purchase.
Order Processing Time
All orders are processed within 2–3 business days (Monday through Friday, excluding holidays).
Orders placed after the daily cutoff time will be processed on the following business day.
Order Cut-Off Time
Daily order cut-off time: 5:00 PM Pacific Standard Time (PST)
Orders placed after this time will be processed on the next business day.
Shipping Time
Once an order has been processed and shipped, the estimated delivery time is:
7–9 business days
Delivery times may vary slightly depending on shipping carrier operations, weather conditions, holidays, or other logistical factors.
Total Estimated Delivery Time
Total estimated delivery time includes both processing and shipping:
- Processing Time: 2–3 business days
- Shipping Time: 7–9 business days
Total Delivery Time: 10–12 business days
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing shipping details and tracking information (if available). Customers can use this tracking information to monitor the status of their delivery.
Shipping Delays
While we work hard to ensure timely delivery, certain factors beyond our control may cause delays, including:
- Carrier delays
- Severe weather conditions
- High shipping volumes during holidays
- Incorrect shipping addresses provided by customers
If your order is significantly delayed, please contact our support team for assistance.
Incorrect Address Information
Customers are responsible for providing accurate shipping information at checkout. If an incorrect or incomplete address is provided, this may result in delays or delivery issues.
If you notice an address error after placing an order, please contact us immediately so we can attempt to correct it before shipment.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible so we can investigate the issue with the shipping carrier and provide assistance.
Contact Information
If you have any questions about shipping or delivery, please contact us:
FRANCIA INVESTMENTS MOCKINGBIRD LANE, LLC
Email: [email protected]
Phone: +1 408-245-5554